Frequently Asked Questions

Everything you need to know about shopping with Melani the Label.

How long does shipping take?

We offer express worldwide shipping. Orders are typically processed within 24-48 hours, with delivery taking 1-3 business days for domestic orders and 3-7 business days for international destinations.

What is your return policy?

We accept returns for store credit within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale.

How do I find my correct size?

Each product page features a specific size guide and fit notes. As our garments are designed to embrace the female form, we recommend following our measurement chart or contacting our stylist team for personalized advice.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.

Do I have to pay international duties and taxes?

Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and are determined by your local customs office.